I paid but the app asked me to pay again

Scarlett
Scarlett
  • Updated

Upon opening the app, please choose "I already have an account", enter your email and press "Log in with Email". Make sure you are entering the correct email used for registration.

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You will be prompted to enter a password to access the app. Create your own unique password, remember it, and then enter and confirm. 

Please pay attention that you can log in through Google if the email linked to Google matches the registration email. You can also log in via Apple under the same condition.

If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information:

  • date of payment;
  • if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
  • if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
  • if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
  • if you paid via Apple Pay - please also send us the screenshot.

The screenshots that you send should contain the following information:

  • date of payment;
  • amount;
  • name of service you paid for.

After receiving this information, we will be able to check the data and provide you with an answer.

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