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Account & Payments
Everything you need to know about signing up as well as managing your account and subscription
Payments
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I paid but the app asked me to pay again
Upon opening the app, please choose "I already have an account", enter your email and press "Log in with...
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How can I pay?
Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All...
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Will I be charged every month?
When you subscribe to our service, your subscription begins with the first payment and renews automatically ...
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Why was I charged twice?
At HARNA, we offer a subscription-based service with various pricing options and introductory periods. We un...
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Why has my payment failed?
A payment failure can be caused by several things. Always ensure the following when purchasing from our webs...
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How to pay if I don't have a credit card?
Currently, we offer different payment options to make subscribing to our service as convenient as possible f...
Subscriptions
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How will I get my plan?
After completing your plan purchase, you will receive a greeting email with a link to download our app. Plea...
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Premium access
To fully meet your fitness needs, you can purchase extra features. At the moment, we offer: Meal Plan Unl...
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Where can I find my subscription information?
HARNA is a subscription-based application charged to your selected payment method each billing cycle. Your s...
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I have a subscription, but I don’t know how to find my plan
Once you have successfully completed your purchase, your plan will be readily available for you to access wi...
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How do I change my subscription type?
The process for changing your plan will depend on your payment method. You can find instructions for each pa...
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How do I cancel the subscription?
Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to...
Account
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How do I change the email address associated with the HARNA app?
Reach out to the Support team with the following details for further assistance: The current email address ...
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How do I change my password?
If you've forgotten your HARNA password or just want to change it, don't worry – you can easily reset it by ...
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I can't log in to my HARNA account
If you are having trouble logging in to HARNA, first of all, ensure that you are using the correct email add...
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How to reactivate my account
If you have accidentally deleted your account or changed your mind after removal and want to return to your ...
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How can I delete my account?
Are you no longer using HARNA and want to delete your account? Here is instruction on how to do it: 1. Open ...
Troubleshooting
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I paid but did not receive a plan
Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and fi...
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team...
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I forgot my password. How do I reset it?
If you don't remember your HARNA password, no worries – the process of restoring it is very simple. Just fol...
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I have not received a code to log in
When you log in through the website, you will be prompted to enter a four-legit code, which will be sent to ...
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I have a problem downloading the app to my iPhone
If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below: 1. Mak...
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I am having trouble launching HARNA
If you are having trouble opening HARNA on your device, there is often a simple explanation! Please ensure y...