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Account & Payments
Everything you need to know about signing up as well as managing your account and subscription
Payments
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I paid but the app asked me to pay again
Upon opening the app, please choose "I already have an account", enter your email and press "Log in with...
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How to identify your account?
Before our support team can access your personal data and assist you, we need to verify your identity. The b...
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How to Find Virtual Card Details in Apple Pay and Google Pay
Sometimes you make payments using Apple Pay or Google Pay, and the last digits of the card shown in the tra...
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How can I change my payment method?
If you want to change your payment method, you will first need to cancel your current subscription.If you su...
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How can I pay?
Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All...
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Will I be charged every month?
When you subscribe to our service, your subscription begins with the first payment and renews automatically ...
Subscriptions
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How will I get my plan?
After completing your plan purchase, you will receive a greeting email with a link to download our app. Plea...
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Premium access
To fully meet your fitness needs, you can purchase extra features. At the moment, we offer: Meal Plan Unl...
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Where can I find my subscription information?
HARNA is a subscription-based application charged to your selected payment method each billing cycle. Your s...
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I have a subscription, but I don’t know how to find my plan
Once you have successfully completed your purchase, your plan will be readily available for you to access wi...
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How do I change my subscription type?
The process for changing your plan will depend on your payment method. You can find instructions for each pa...
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How do I cancel the subscription?
Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to...
Account
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Terms of Service and Privacy Policy Updates
Effective as of: 23 June 2025We’ve made updates to our Terms of Service and Privacy Policy. These updates ar...
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How do I change the email address associated with the HARNA app?
Reach out to the Support team with the following details for further assistance: The current email address ...
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How do I change my password?
If you've forgotten your HARNA password or just want to change it, don't worry – you can easily reset it by ...
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I can't log in to my HARNA account
If you are having trouble logging in to HARNA, first of all, ensure that you are using the correct email add...
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How can I delete my account?
Are you no longer using HARNA and want to delete your account? Here is instruction on how to do it: 1. Open ...
Troubleshooting
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I paid but did not receive a plan
Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and fi...
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team...
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I forgot my password. How do I reset it?
If you don't remember your HARNA password, no worries – the process of restoring it is very simple. Just fol...
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I have not received a code to log in
When you log in through the website, you will be prompted to enter a four-legit code, which will be sent to ...
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I have a problem downloading the app to my iPhone
If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below: 1. Mak...
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I paid via App Store/Google Play but cannot log in
If you've already made a purchase but can't access the app, please follow these steps to restore your subscr...