Account & Payments

Everything you need to know about signing up as well as managing your account and subscription

Payments

  • I paid but the app asked me to pay again

    Upon opening the app, please choose "I already have an account", enter your email and press "Log in with Email". Make sure you are entering the correct email used f...

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  • How can I pay?

    Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay.  All payments can be made only through the website. We use indus...

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  • Will I be charged every month?

    When you subscribe to our service, your subscription begins from the first payment and renews automatically at the end of each period. The frequency of the renewal depe...

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  • Why was I charged twice?

    At HARNA, we offer a subscription-based service with various pricing options and introductory periods. We understand that you may have questions about the charges you s...

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  • Why has my payment failed?

    A payment failure can be caused by several things. Always ensure the following when purchasing from our website: There are sufficient funds in the account associated w...

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  • How to pay if I don't have a credit card?

    Currently, we offer different payment options to make subscribing to our service as convenient as possible for you.  If you don’t have a credit/debit card, you can choo...

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Subscriptions

  • How will I get my plan?

    After completing your plan purchase, you will receive a greeting email with a link to download our app. Please note that we don't send plans to email. To access your pe...

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  • Advanced access

    To fully meet your fitness needs, you can purchase extra features. At the moment, we offer:  Meal Plan Unlock access to a personalized meal plan created by a professi...

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  • Where can I find my subscription information?

    HARNA is a subscription-based application charged to your selected payment method each billing cycle. Your subscription will continue until you choose to cancel. Please...

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  • What is my subscription renewal date?

    The subscription begins from the first payment and renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the opti...

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  • How do I cancel the subscription?

    Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of yo...

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  • I have a subscription, but I don’t know how to find my plan

    Once you have successfully completed your purchase, your plan will be readily available for you to access within the app. To start, install the HARNA app, and log into ...

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Account

  • How do I change the email address associated with the HARNA app?

    Reach out to the Support team with the following details for further assistance: The current email address associated with your HARNA account; New/correct email addres...

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  • How do I change my password?

    If you've forgotten your HARNA password or just want to change it, don't worry – you can easily reset it by following these steps:  1. Go to the HARNA login page in the...

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  • I can't log in to my HARNA account

    If you are having trouble logging in to HARNA, first of all, ensure that you are using the correct email address. If you initially subscribed through Google or Apple ID...

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  • How to reactivate my account

    If you have accidentally deleted your account or changed your mind after removal and want to return to your plan in the app, please contact our Support team and provide...

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  • How can I delete my account?

    Are you no longer using HARNA and want to delete your account? Here is instruction on how to do it: 1. Open the app and click the icon with the first letter of your nam...

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Troubleshooting

  • I paid but did not receive a plan

    Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folder in your email client. Please check...

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  • What if I made a mistake in the email

    If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of payment; th...

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  • I forgot my password. How do I reset it?

    If you don't remember your HARNA password, no worries – the process of restoring it is very simple. Just follow these steps: 1. Open the HARNA app. Select "I already ha...

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  • I have not received a code to log in

    When you log in through the website, you will be prompted to put a four-legit code, which will be sent to your email. If you haven't received this code, please make sur...

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  • I have a problem downloading the app to my iPhone

    If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below: 1. Make sure you're connected to Wi-Fi By default, the iPhone won'...

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  • I am having trouble launching HARNA

    If you are having trouble opening HARNA on your device, there is often a simple explanation! Please ensure you have completed the following troubleshooting steps: You ...

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Refunds

  • How do I request a refund?

    We always care about our users and are happy to help with any questions that can arise in the process of using the application. If you experience any issues, please con...

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