I can't log in to my HARNA account

Scarlett
Scarlett
  • Updated

If you are having trouble logging in to HARNA, first of all, ensure that you are using the correct email address. If you initially subscribed through Google or Apple ID, the account may be associated with an alternate email address. 

Apple users can hide their email addresses by using Apple's “hide-my-email.” If you have selected this feature, to locate the email address associated with your HARNA account, please do the following: 

  • open the Settings app on your iPhone;
  • tap your name at the top of the screen (Apple ID); 
  • then “tap Passwords & Security”;
  • under “Sign in with Apple”, select “Apps using Apple ID.”

Here you will find HARNA and the email address we received to activate your account. If you want to change this, send us an email with your current email address and the new email address.

Sometimes also different types of “Error” messages can appear on your screen.

If you see the “No internet connection” message, this may indicate that you are not connected to the internet. We recommend checking the following:

  • kindly ensure you have Mobile Data enabled for the HARNA app within your device settings;
  • check if your current internet connection is stable;
  • try using another type of internet connection - switch between mobile data and Wi-Fi to check if the application is working on one of the channels.

If you see the "Response status code is not supported”, please ensure your VPN or Proxy is off.

If the “Account cannot be found” or ”Account was deactivated” message appears on your screen, kindly contact our Support team and provide the registered email address for further assistance.

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