How do I cancel the subscription?

Scarlett
Scarlett

Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period.

Subscriptions should be cancelled at least 24 hours before your next billing date if you do not wish to continue. We are unable to provide refunds for subscriptions that have not been cancelled within the required time.

The way of cancelling the subscription depends on where you purchased it (or signed up for a free trial). Please select the place of your purchase below: 

  • If you purchased a subscription or enabled a free trial on the HARNA website:

    1. Click on this link (or visit our website and follow this path: Top-right menu (click on the 3 bars in the top right corner) → My subscriptions).

    2. Enter the registered email associated with your account and press Continue.

    3. You will see information about your current subscription after logging. For cancelling, select Cancel renewal. Then select the reason for cancellation. 

    Screenshot at Jun 20 16-41-27.png


    ❗️Please note that if you've chosen to keep your plan active, it will take +- 24 hours before the "Cancel subscription" button appears again due to data synchronization. 


    Before that, you can see the message "Your subscription information is updated every few hours". 

    If you've just made a subscription and want to cancel it - you will also need to wait for the cancellation button to appear first (not immediately after purchase, but later).

    If your subscription has already been cancelled, you will see the message No active subscriptions in your account. Please note that you will still have access to all your subscription features for the remaining time of your current period. 

    To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period. 

    If you purchased two subscriptions

    Please note that if you have two active subscriptions (workout program subscription and premium), you can cancel one of them separately and keep the other active. Each subscription has its own cancellation button. 
    Just click Cancel Renewal under the subscription you want to cancel:


    Screenshot at Jun 20 16-41-54.png

    After that, only one subscription will remain in the Active status in your profile.

  • If you purchased a subscription or enabled a free trial on App Store: 

    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings.

    To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Apple's support page.

  • If you purchased a subscription or enabled a free trial on Google Play:


    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings.

    To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.

After cancelling, please bear in mind that while you will still have access to your account for the remainder of your billing cycle, you will no longer have access to any of the content within the HARNA app once your subscription has expired. 

Also, note that deleting the app, account, or unsubscribing from the newsletter does not cancel your subscriptions. Subscription fees will apply automatically regardless of whether or not you use your subscription. 

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Comments

8 comments

  • Comment author
    Hawwa Neena Ali

    I would like to cancel my subscription now

    2
  • Comment author
    Scarlett

    Hi Hawwa Neena Ali,

    From what I can see, your subscription has already been cancelled. If you have any other questions, please let me know.

    Wishing you a wonderful day ahead!

    -1
  • Comment author
    Hama Kh

    I can't seem to cancel the subscription, what is the solution?

    2
  • Comment author
    Scarlett
    • Edited

    Hi Hama Kh,

    Our support team has sent you an email, please check your inbox. 

    Please let me know if you have any further questions. 

    Have a great day!

    1
  • Comment author
    selena.matassoli07

    Hi,

    I would like to cancel my subscription. I tried to do it but I've received an email with 2 month of free trial. But I don't want it and it wasn't what I meant to do. Can you help me?

    2
  • Comment author
    Scarlett

    Hi Selena,

    I see that you've already managed to cancel your subscription yourself, right? 

    Please let me know if you have any further questions! 

    1
  • Comment author
    Kailani Martinez

    I have been trying to cancel my subscription but it doesn't seem to be going through.

    1
  • Comment author
    Scarlett

    Hi Kailani Martinez,

    Our support team has sent you an email with additional instructions; please check your inbox! 

    Have a wonderful day!

    0

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