I cannot find my subscription in the App Store/Google Play to cancel it

If you don't see your subscription in the App Store or Google Play, it means that you likely purchased it directly through our website. 

To cancel, please follow these instructions: 

1. Click on this link (or visit our website and follow this path: Top-right menu (click on the 3 bars in the top right corner) → My subscriptions).

2. Enter the email associated with your account and press Continue. Please make sure to check that the email you use to log in is the one you used to sign up for the subscription. 

3. You will see information about your current subscription after logging. For cancelling, select Cancel renewal. Then select the reason for cancellation. 

❗️Please note that if you've chosen to keep your plan active, it will take +- 24 hours before the "Cancel subscription" button appears again due to data synchronization. 

Before that, you can see the message "Your subscription information is updated every few hours". 

If you've just made a subscription and want to cancel it - you will also need to wait for the cancellation button to appear first (not immediately after purchase, but later).

If your subscription has already been cancelled, you will see the message No active subscriptions in your account. Please note that you will still have access to all your subscription features for the remaining time of your current period. 

To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period. 

If you purchased two subscriptions: 

Please note that if you have two active subscriptions (workout program subscription and premium), you can cancel one of them separately and keep the other active. Each subscription has its own cancellation button. 
Just click Cancel Renewal under the subscription you want to cancel:

After that, only one subscription will remain in the Active status in your profile. 

After cancelling, please bear in mind that while you will still have access to your account for the remainder of your billing cycle, you will no longer have access to any of the content within the HARNA app once your subscription has expired. 

Also, note that deleting the app, account, or unsubscribing from the newsletter does not cancel your subscriptions. Subscription fees will apply automatically regardless of whether or not you use your subscription.