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App settings
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How to install the HARNA app on my phone
If you have recently paid for a plan, you can now access it through a mobile application. The app can be dow...
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How do I change the app language?
We currently support 8 languages in our app: English, French, German, Italian, Polish, Portuguese (Brazil), ...
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How can I change my personal details in the app?
You can change your personal information in the profile settings. 1. Open the app and click on the icon wit...
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How to know if my device is compatible?
Please ensure that your device is using the most up-to-date operating system available: a minimum version o...
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How do I open the app?
To open the app, follow these steps: Download the app from the App Store (iOS) or Google Play (Android). In...
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Can I open the plan on my laptop?
For now, you can access your personal plan only by installing the HARNA mobile application. Unfortunately, i...
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Can I use the app offline?
The app requires an internet connection to function correctly, and unfortunately, you cannot use it offline....
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How to update the app to the latest version
To ensure you have the latest features and improvements, it's important to keep the app updated. Here's how ...
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How to log out and re-log in
To log out and re-log back in, please follow these step-by-step instructions. 1. Open the app and click on ...
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What is the minimum age to use the app?
At HARNA, we prioritize safety and compliance. In certain regions, parental consent may be necessary for use...
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The app content does not fit on the screen
The cause of this problem is often related to the font size settings on your phone. If the font is set to be...