App settings

  • How to install the HARNA app on my phone

    If you have recently paid for a plan, you can now access it through a mobile application. The app can be downloaded on both iOS and Android devices and can be accessed ...

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  • How do I change the app language?

    We currently support 8 languages in our app: English, French, German, Italian, Polish, Portuguese (Brazil), Spanish, and Ukrainian.  The language settings of the app ar...

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  • How can I change my personal details in the app?

    You can change your personal information in the profile settings.  1. Open the app and click on the icon with the first letter of your name in the top left corner:  2....

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  • How to know if my device is compatible?

    Please ensure that your device is using the most up-to-date operating system available: a minimum version of the operating system for Android - 8.0; for iOS - 16.1. I...

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  • How do I open the app?

    To open the app, follow these steps: Download the app from the App Store (iOS) or Google Play (Android). Install the HARNA app on your device. Locate the app on your h...

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  • Can I open the plan on my laptop?

    For now, you can access your personal plan only by installing the HARNA mobile application. Unfortunately, it is not available for use on our website. We also don't off...

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  • Can I use the app offline?

    The app requires an internet connection to function correctly, and unfortunately, you cannot use it offline. Our content is cloud-based, so being connected to the inter...

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  • How to update the app to the latest version

    To ensure you have the latest features and improvements, it's important to keep the app updated. Here's how you can update the app to the latest version: Open the app ...

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  • How to log out and re-log in

    To log out and re-log back in, please follow these step-by-step instructions.  1. Open the app and click on the icon with the first letter of your name in the top left ...

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  • What is the minimum age to use the app?

    At HARNA, we prioritize safety and compliance. In certain regions, parental consent may be necessary for users under 16. To ensure a secure environment, users must be a...

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  • The app content does not fit on the screen

    The cause of this problem is often related to the font size settings on your phone. If the font is set to be larger than usual, it can disrupt the display of content wi...

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