I paid but did not receive a plan

  • Updated

Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folder in your email client.

Please check if it is there and mark the HARNA address as "Not Spam."

PayPal, Apple, and Google sign-ups are often sent to the primary email address on those accounts, so please make sure that you check all email addresses attached to those accounts because the letter with a plan can be routed there.

If you still cannot find it, there might have been a mistake made in the email address during registration, or there were troubles delivering the plan to your email address. Please reach out to our Support Team with the following information:

  • date of payment;
  • the email address you entered during the purchase
  • if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
  • if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
  • if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
  • if you paid via Apple Pay - please also send us the screenshot.

The screenshots that you send should contain the following information:

  • date of payment;
  • amount;
  • name of service you paid for.

However, your plan will be ready and waiting for you in the app after your successful purchase. If you are sure that you provided the correct email address and got the code to log in, you can download the app from App Store/Google Play and check your plan while you are waiting for the email or reply from our Support team. Please read this article for the step-by-step-instructions. 

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