I am having trouble launching HARNA

Scarlett
Scarlett
  • Updated

If you are having trouble opening HARNA on your device, there is often a simple explanation!

Please ensure you have completed the following troubleshooting steps:

  • You are using the latest version of the application. Learn how to update your app here
  • You have the latest operating system installed on your device;
  • You are connected to a cellular data service or have a stable Wi-Fi connection (learn more about resolving troubles with the internet here);
  • You have enough available storage on your device.

If the previous steps have not helped you - delete, update, and reinstall the HARNA app to your device from the App Store or Google Play.

Remember that if you want to use our app, the minimum supported version of the operating system should be 8.0 for Android and 16.1 for iOS.

If you are still experiencing issues, we suggest following further troubleshooting steps available within the Apple and Google Support pages.

If the “The app is not supported in your country or region” error code appears on your screen, please change the region of the store by following these instructions - Apple, Google.

If you still have trouble launching HARNA, please contact our Support team.

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