Troubleshooting

  • I paid but did not receive a plan

    Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folder in your email client. Please check...

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  • What if I made a mistake in the email

    If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of payment; th...

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  • I forgot my password. How do I reset it?

    If you don't remember your HARNA password, no worries – the process of restoring it is very simple. Just follow these steps: 1. Open the HARNA app. Select "I already ha...

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  • I have not received a code to log in

    When you log in through the website, you will be prompted to put a four-legit code, which will be sent to your email. If you haven't received this code, please make sur...

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  • I have a problem downloading the app to my iPhone

    If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below: 1. Make sure you're connected to Wi-Fi By default, the iPhone won'...

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  • I am having trouble launching HARNA

    If you are having trouble opening HARNA on your device, there is often a simple explanation! Please ensure you have completed the following troubleshooting steps: You ...

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  • The app shows I do not have an internet connection

    If a “No internet connection” message appears on your screen, this may indicate that you are not connected to the internet. We recommend ensuring you have Mobile Data e...

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  • I get the error “The app is not available in your country/region”

    If the “The app is not supported in your country or region” error code appears on your screen, please change the store's region by following these instructions - Apple,...

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  • I get the error "Your administrator has not given you access to this item" when downloading the app

    The "Your administrator has not given you access to this item" error is not related to the app and occurs due to issues with your Play Store. To address this, follow th...

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  • There is the error “Account cannot be found”/”Account was deactivated” when I log in

    If you're facing a log-in error that says "Account cannot be found" or "Account was deactivated," these messages usually indicate that your account is no longer accessi...

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  • I get the error “Response status code is not supported”

    The "Response status code is not supported" error typically occurs when your device is connected to a VPN or using a proxy server. These services can alter your network...

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  • I want to report a bug

    Please try completing the below troubleshooting steps to see if this resolves the error you are experiencing: Check that your device is running the latest operating sy...

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