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Troubleshooting
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I paid but did not receive a plan
Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and fi...
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team...
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I forgot my password. How do I reset it?
If you don't remember your HARNA password, no worries – the process of restoring it is very simple. Just fol...
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I have not received a code to log in
When you log in through the website, you will be prompted to enter a four-legit code, which will be sent to ...
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I have a problem downloading the app to my iPhone
If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below: 1. Mak...
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I am having trouble launching HARNA
If you are having trouble opening HARNA on your device, there is often a simple explanation! Please ensure y...
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The app shows I do not have an internet connection
If a “No internet connection” message appears on your screen, this may indicate that you are not connected t...
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I get the error “The app is not available in your country/region”
If the “The app is not supported in your country or region” error code appears on your screen, please change...
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I get the error "Your administrator has not given you access to this item" when downloading the app
The "Your administrator has not given you access to this item" error is not related to the app and occurs du...
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There is the error “Account cannot be found”/”Account was deactivated” when I log in
If you're facing a log-in error that says "Account cannot be found" or "Account was deactivated," these mess...
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I get the error “Response status code is not supported”
The "Response status code is not supported" error typically occurs when your device is connected to a VPN or...
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I want to report a bug
Please try completing the below troubleshooting steps to see if this resolves the error you are experiencing...