I get the error "Your administrator has not given you access to this item" when downloading the app

Scarlett
Scarlett
  • Updated

The "Your administrator has not given you access to this item" error is not related to the app and occurs due to issues with your Play Store. To address this, follow the steps:

  1. Find and tap Google Play Store on your device.
  2. Click on “App info”, then "Storage”.
  3. Choose "Clear storage" and confirm the action.

Now, try downloading the app again.

If clearing data doesn't work, you can consider checking your active account enabled in Play Market and ensure that you are not using the work or study account.

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